Privacy Policy

Effective Date: October 1, 2026

1. Introduction

Vintage Online (“we”, “our”, “us”) operates the website vintageonline.pk and physical store located at Shop # 30 Basement, City Mall, Main Chenone Road, D Ground, Faisalabad. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, place an order, sign up for our newsletter, or contact us — and how we use, protect, and share that information.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect the following types of information:

a) Information You Provide to Us:

• Contact details: Name, email address, phone number.
• Shipping/billing details: Delivery address, city, postal code.
• Order details: Products purchased, order value, order date.
• Payment information: For Cash on Delivery (COD) orders, we do not collect banking details. For card payments or bank transfers, payments are processed by secure third-party payment providers — we do not store your full card details.
• Messages: Any information you share with us via email, phone, WhatsApp, or our contact form.

b) Information Collected Automatically: When you browse our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

• Process and deliver your orders — including order confirmation calls/messages and shipping.
• Provide customer support — responding to questions, returns, and refunds.
• Send service updates — order status, delivery updates, and important notices.
• Send marketing emails — only if you signed up for our newsletter (new arrivals, sales, exclusive offers). You may unsubscribe at any time.
• Improve our website — understanding how visitors use our site so we can improve products and experience.
• Prevent fraud — verifying orders and protecting against fake or abusive transactions (particularly for COD orders).
• Meet legal obligations — as required by applicable laws in Pakistan.

4. Payment Information

• Cash on Delivery (COD): We collect your name, address, and phone number only. No financial data is stored.
• Card / Online Payments: These are processed by secure, third-party payment gateways. Your card details are encrypted and handled by the payment provider, not by us.
• We do not sell, rent, or share your financial information with anyone except the payment processor required to complete your transaction.

5. How We Share Your Information

We do not sell your personal information. We only share it with:

Any third party we work with is only given the minimum information necessary to perform their service.

6. Cookies & Tracking Technologies

Our website uses cookies (small files stored on your device) to:

• Keep items in your shopping cart
• Remember your preferences
• Understand site traffic and improve performance
• Support marketing features (if enabled)

You can disable cookies in your browser settings, but some parts of the website (such as the cart and checkout) may not function properly.

7. Data Retention

• We keep your order and delivery information for as long as necessary to complete your order, handle returns/refunds, and meet legal or accounting requirements.
• Newsletter subscription data is kept until you unsubscribe.
• You may request deletion of your data at any time (see Section 9), subject to legal record-keeping requirements.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information, including secure connections (SSL/HTTPS) and restricted access to order data.

Please note: No method of transmission over the internet is 100% secure. While we protect your data, we cannot guarantee absolute security. We are not responsible for information you share voluntarily in public areas of our site (e.g., product reviews).

9. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal information (subject to legal requirements).
• Unsubscribe from marketing emails at any time (use the “Unsubscribe” link at the bottom of any email, or contact us).
• Withdraw consent for future processing of your data.

To exercise any of these rights, contact us at Vintageshopd@gmail.com or 0311-8748844.

10. Third-Party Links

Our website may contain links to other sites (such as social media pages). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the website after changes means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Store Address: Shop # 30 Basement, City Mall, Main Chenone Road, D Ground, Faisalabad
• Email: Vintageshopd@gmail.com
• Phone: 0311-8748844
• Store Hours: Every day, 10 AM to 6 PM (Sunday: Closed)