Refund and Returns Policy

Effective Date: October 1, 2026

At Vintage Online, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied, we offer a straightforward return and exchange process under the following terms:

ELIGIBILITY FOR RETURNS & EXCHANGES

To be eligible for a return or exchange, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags attached (if applicable).
• Accompanied by the original receipt or proof of purchase.

Note: Certain product types are final sale and cannot be returned or exchanged. Please see Section 4 for details.

TIME FRAME

You have 14 calendar days from the date you receive your order to initiate a return or exchange. After 14 days, we cannot offer a refund or exchange.

HOW TO INITIATE A RETURN OR EXCHANGE

Step 1 – Contact Us:

Email us at Vintageshopd@gmail.com or call 0311-8748844 to notify us of your return. Please include your order number and the reason for return.

Step 2 – Receive Instructions:

Our team will respond with a Return Authorization (RA) number and detailed instructions on how and where to ship the item.

Step 3 – Ship the Item:

Pack the item securely in its original packaging (if possible). Include the RA number inside the package. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in return transit.

Step 4 – Inspection & Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will process your refund or exchange within 7 business days of receipt. You will receive an email notification once your return is processed.

Step 5 – Refund/Exchange:

Refunds will be issued to the original payment method used for the purchase. For exchanges, we will ship the new item(s) once the return is processed.

EXCEPTIONS: NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Personalized or custom-made items.
• Intimate apparel, swimwear, and earrings (for hygiene reasons).
• Used razors, razor blades, or any personal grooming products that have been opened or used.
• Digital products or gift cards.
• Items marked as “Final Sale” or “Clearance” at the time of purchase.

REFUND METHOD & TIMING

• Refund Method: Refunds will be processed to the original payment method used for the purchase.
• Processing Time: Please allow up to 7 business days for us to process your return after we receive it. Your bank or credit card company may require an additional 3–5 business days to post the refund to your account.
• Order Cancellations: Orders can be cancelled before they are shipped. Once shipped, please follow the standard return process.

IN-STORE RETURNS & EXCHANGES

You may also return or exchange online purchases at our physical store location:

• Address: Shop # 30 Basement, City Mall, Main Chenone Road, D Ground, Faisalabad
• Hours: Every day, 10 AM to 6 PM (Sunday: Closed)
• Please bring your original receipt and the item(s) in their original condition.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What should I do if I receive a damaged or defective item?

A: If your item arrives damaged or defective, please contact us within 48 hours of delivery at Vintageshopd@gmail.com or 0311-8748844. Include your order number and a photo of the damage. We will arrange for a replacement or refund immediately.

Q: Can I exchange an item for a different size or color?

A: Yes! We offer exchanges for different sizes or colors of the same item, subject to availability. Simply follow the standard return process and indicate your desired exchange on the RA form.

Q: Who pays for return shipping?

A: If the return is due to our error (e.g., damaged, defective, or incorrect item), we will provide a prepaid return shipping label. If the return is due to a change of mind or incorrect sizing chosen by you, the customer is responsible for return shipping costs.

Q: What if I want to return a gift?

A: For returns of gifts, the refund will be issued to the original purchaser in the form of store credit or to the original payment method. Please contact the purchaser to initiate the return process.

CONTACT US

If you have any questions about our Return & Exchange Policy, please contact us:

Email: Vintageshopd@gmail.com

Phone: 0311-8748844

Store Hours: Every day, 10 AM to 6 PM (Sunday: Closed)

Address: Shop # 30 Basement, City Mall, Main Chenone Road, D Ground, Faisalabad