Shipping

1. Introduction

At Vintage Online (“we”, “our”, “us”), we aim to deliver your order quickly, safely, and reliably — anywhere in Pakistan. This Shipping Policy explains how orders are processed, delivered, tracked, and what to do if something goes wrong during delivery.

By placing an order on vintageonline.pk, you agree to the terms described below. This policy works together with our [Terms & Conditions], [Returns & Refunds Policy], and [Privacy Policy].

2. Order Processing Time

• Orders are processed within 1–2 business days of confirmation.
• Business days = Monday to Saturday (excluding public holidays).
• Orders placed on Sunday or public holidays will be processed on the next business day.
• For Cash on Delivery (COD) orders, processing begins after our team confirms your order via phone call, SMS, or WhatsApp.
• During sale events, Eid seasons, or promotional campaigns, processing may take slightly longer due to high order volume. We will notify you if a delay is expected.

3. Delivery Timeframes

Estimated delivery times after your order has been dispatched:

⚠️ Note: Delivery times are estimates only. Actual delivery may vary due to courier schedules, weather conditions, holidays, strikes, or other circumstances beyond our control. Vintage Online is not liable for courier delays, but we will always assist you in tracking and resolving delivery issues.

4. Shipping Charges & Free Shipping

• Shipping charges are calculated and displayed at checkout before you confirm your order.
• Free Shipping is available on orders above the threshold displayed on our website at the time of purchase.
• Shipping charges may occasionally change during promotions — the charge shown at checkout is the one that applies to your order.

5. Cash on Delivery (COD)

• We offer Cash on Delivery across Pakistan for customer convenience.
• Please keep the exact amount ready, as couriers may not carry change.
• For COD orders, our team may contact you to verify your order before dispatch. If we cannot reach you after multiple attempts, the order may be cancelled.
• We may require advance payment for:
  • High-value orders
  • Remote or high-risk delivery areas
  • Customers with a history of refused deliveries

6. Order Tracking

• Once your order is dispatched, we will send you tracking details via SMS, WhatsApp, or email (where available).
• You can also contact us anytime at 0311-8748844 or Vintageshopd@gmail.com with your order number to get a delivery status update.

7. Delivery Process & Attempts

• The courier will deliver to the address and phone number you provided at checkout.
• The courier will attempt delivery up to 2–3 times. If delivery fails after all attempts (customer unavailable, phone unreachable, or wrong address):
  • The parcel may be returned to us, and
  • Any courier return charges may be deducted from your refund if a refund applies.
• If you will not be available to receive your order, please inform us in advance so we can reschedule or redirect delivery.

8. Incorrect Address & Contact Details

• Customers are responsible for providing a complete and accurate delivery address and an active phone number.
• If a parcel is delayed, returned, or lost due to incorrect or incomplete address details provided by the customer, Vintage Online is not responsible, and re-shipping charges will apply.

9. Refused or Undeliverable Parcels

• If you refuse a parcel at the time of delivery without a valid reason (e.g., damaged product or wrong item), the courier charges for both delivery and return may be charged to you.
• Repeated refusal of COD orders may result in your account being restricted from placing future COD orders.

10. Damaged, Lost, or Missing Parcels

• If your parcel arrives damaged, please do not accept it, or record a video/photo while opening it and contact us within 48 hours of delivery.
• If your tracking status shows “Delivered” but you have not received your parcel, contact us within 48 hours so we can raise a claim with the courier.
• Once a claim is verified, we will offer you a replacement or a full refund, including any shipping charges paid.

11. In-Store Pickup

You may also collect your online order directly from our physical store:

• Address: Shop # 30 Basement, City Mall, Main Chenone Road, D Ground, Faisalabad
• Hours: Every day, 10 AM to 6 PM (Sunday: Closed)
• Simply place your order online and contact us at 0311-8748844 to arrange pickup — no shipping charges apply for store pickup.

12. International Shipping

• At this time, we deliver within Pakistan only.
• We do not offer international shipping. If this changes in the future, it will be announced on our website.

13. Multiple Items in One Order

• If your order contains multiple items, they may be shipped together in one parcel or in separate parcels depending on size, weight, and stock location — at no extra cost to you.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The updated version will be posted on this page with a revised “Effective Date”. Your continued use of the website after changes constitutes acceptance of the updated policy.